Frequently Asked Questions..

  • Because we are a very small operation, orders usually ship within 7 days of purchase. 

    If it is a pre-order, it will ship typically within 14-30 days of purchase. Pre-orders and shipment timelines will be clearly stated in the product details and announced on the website.

    During the holidays shipping times can be lengthier due to the influx of orders. Please make sure you are double checking shipment time.

    Please be respectful when emailing about orders. we are real people who want to happily resolve shipping issues :-)

  • All Domestic orders are shipped via UPS, FedEx, or USPS, and carry a tracking/confirmation number. We will always aim to get your goodies out to you as quickly as possible, and will ship orders out twice a week!

    Depending on the number of orders placed, it can sometimes take 1-14 days for your order to ship.

    Please be respectful when emailing about orders. we are real people who want to happily resolve shipping issues :-)

  • This update means that your order is in pre-shipment! That means your order is packaged and ready to go, but it has not been scanned by the shipping company yet! Your tracking should update within 24-48 hours.

    If there are any problems with your tracking, please contact your local post office or the contact number provided on your tracking link! We are not responsible for packages once they are in the hands of the post office. If both of these resources still can’t help you, feel free to contact us and we will do our best to find a solution!

    Please make sure we’re shipping your goodies to the right address, as we do not accept any responsibility for incorrect addresses once packages have left our hands.

    Please be respectful when emailing about orders. we are real people who want to happily resolve shipping issues :-)

  • We try our best to make sure every order is packaged properly so your items get to you safely, but sometimes things can get damaged during transit. If your package is damaged from shipping, you can file a claim with USPS here. 

    Please let us know if an item you purchased is defective, damaged or the wrong item, so we can do our best to make things right!

    Please be respectful when emailing about orders. we are real people who want to happily resolve shipping issues :-)

  • We currently are not offering international shipping :( however that may change in the future!

  • We are currently a home-based shop with limited stock, and we cannot handle the capacity for exchanges and returns. We do not accept returns or exchanges.

    Please note before purchasing:
    • There may be color variations depending on your computer monitor.

    • Measurements are detailed in the item description, so please read them carefully before you purchase and feel free to contact us with any questions.

    • Due to the artisanal nature of hand-built pieces, irregularities are to be expected. This may include occasional glaze imperfections, warping, and pin-holing. All ceramic items are final sale.

    Please be respectful when emailing about orders. we are real people who want to happily resolve shipping issues :-)